Returns & Exchanges

What if there is a problem with my order?

If there's a problem with your order, the first thing to do is email your Sales Engineer. Please include information (Your fullname, email and OrderNumber) He or she will take care of you, no matter what. The only policy we have is we'll do whatever it takes to fix the problem and make you happy.

What if I receive a defective product?

If you believe you've received a defective product, contact our support team [email protected] a Tech Support specialist.  Or, you can simply complete our online support request form and we'll respond quickly with assistance or to provide you with a return authorization (RA) number. If we determine the unit failed under warranty within 7 days of purchase we will cover shipping costs within China to replace the unit for you.

"No Hassle" Return Policy:

Standard Order (All guitars listed on our website without custom change or requirement including stock and out of stock):

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (usually 30 days). If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.

How To Make A Return:

It all begins with your Guitarofchina Sales Engineer. Email to arrange for an RA (Return Authorization) number, which you should write on the shipping label (not on the box, please).

To help you avoid a return adjustment, our warehouse staff has provided a handy checklist to show you exactly how to ship a product back to us:

Item must include include a return authorization (RA) number

Item must be in like-new condition

Item must be in the complete original packaging

All accessories that were originally included must be returned

All literature that was originally included — manuals, warranty card, etc. — must be returned in new condition

Double-box the product before shipping

Use standard packing tape — no duct tape

Do not write on the original box

Affix shipping label with RA number

Non-returnable Items:

While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:

Custom Orders

Special orders

Software

Oversized or overweight items

Discontinued products, closeouts, and used products

Cymbals

Tubes

Personal items (earphones, harmonicas, instrument mouthpieces, etc.)

If the items are returned in the same condition as you received them then you will be fully refunded the cost of the items returned. Unfortunately we cannot refund the shipping postage and your return postage.

Before you return the items you purchased from Guitarofchina, Please first. Please have your Full name, email address and Order ID.

Custom Order (Any change to our existing standard catalog or custom requirement order )

For Custom order, since in most cases, we make the guitar according to customers design and custom requirement, we guaratee a 95% similar as the photos and design you provide, our guitar quality is very high and we hope more musician friends may have their own custom guitar, so our price is comparely low. for every custom order customer may choose to pay half for ordering and pay the other half before shipping, for custom order guitar no matter what reason you require a return or refund, we will deduct 50% of the total price.